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In the unlikely event that your water cooler requires repairing, our technicians will attempt to solve the issue on site in the first instance. If your water cooler cannot be repaired onsite you will be provided with a free replacement until the original water cooler is returned. We aim to complete repairs or exchanges within three working days.
Water Cooler Sanitisation Kits
Eden Springs offer a sanitisation kit to hygienically clean the outside contact points of the water cooler between your scheduled sanitisation and maintenance visits. These are not a replacement for the recommended BWCA approved sanitisation visits, but are a great way to keep your water cooler in perfect condition between visits. Give our customer services team fa call for more information.
Coffee machine aftersales service
If your coffee machine is facing some issues, please contact us to see if the problem can be solved over the phone with our technicians. If the coffee machine cannot be repaired, you will be provided with a free replacement until the original is returned. We aim to complete exchanges within 48 hours.