Coffee Consumable Return Policy

At Eden Springs, we are committed to providing high-quality coffee and consumable products to our customers. Please take a moment to review our return policy regarding consumable items.

Non-Returnable Items

Due to hygiene and safety regulations, we are unable to accept returns on any consumable products (including coffee, tea, sugar, milk, and other related items) once they have been delivered. This policy is in place to ensure the safety and wellbeing of all our customers.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please notify our customer service team within 48 hours of delivery. We will arrange for a replacement or refund, depending on the circumstances.

How to Contact Us

For any concerns or to report a damaged/incorrect item, please contact our Customer Service team on 0800 011 4531.

Important Notes

Returns of non-consumable products (such as equipment, accessories, or parts) may be accepted, subject to our general returns policy.

Refunds or replacements for consumable products will only be issued if the goods are damaged, faulty, or incorrectly supplied.