We are proud of the service levels we deliver to our customers and to prove how confident we are we offer a unique guarantee. Our aim is to provide a first-class service through every customer touch point from delivery, installation, sanitisation and quality monitoring. For all of these steps we have a defined strict standard of service.
Dedicated customer service or service technician teams are here to answer any of your queries. Do not hesitate to contact us.
Customer service team - 0800 804 8474
Our dedicated customer service team provide a friendly and professional service, no matter what your enquiry or the size of your company. We are committed to responding to your enquiries quickly and will do everything we can to ensure your experience with Eden Springs is a great one.
We are also committed to providing a quality servicing, cleaning and repair schedule which gives you the peace of mind to know that your water cooler will continue to serve you without trouble over the coming months and years.
Service technician team - 0800 804 8474
We have a large number of technicians located throughout the UK who can respond to your needs quickly and efficiently. Our technicians are subject to extensive inhouse training and undergo certified hygiene training by the WaterCooler Europe. In addition, external water cooler and coffee machine checks are made by our Route Sales Managers on every delivery and minor defects or issues will be dealt with immediately onsite.
Eden Springs commits to respect EU and local market regulations and quality standards for bottled water, coolers and filters.
If you are not satisfied with the water quality, (taste, color, smell, etc.) Eden Springs will respond within a maximum 48 working hours of the issue being raised. Subsequent quality issue on the same cooler within a further 48 hours; Eden Springs will make a cooler exchange, provide an extra sanitisation and/or replace the bottles, all free of charge.
Eden Springs will ensure delivery of bottles within 2 working days from the agreed delivery date, or from the date of call.
Should Eden Springs fail to deliver within the SLA the client will have the possibility to cancel his contract with Eden with immediate effect*
*Unless no agreed rescheduling was initiated by the customer prior to the original installation date and/or there was no access to the location.