SEAMLESS SERVICE WHENEVER YOU NEED US

When you rent your water cooler or office coffee machine from us, you get much more than simply your workplace drinks.  As a business you need a supplier who cares about every aspect of your workplace water and coffee needs. This is why so many businesses like yours choose Eden Springs to provide their professional workplace solutions. We offer Free delivery and installation on all our machines and to keep you refreshed we provide scheduled services including water bottle deliveries, coffee supplies and for hygiene regular water cooler sanitisations by our trained water cooler experts. 

5 PROMISES GUARANTEE YOUR SATISFACTION

Our 5 customer promises guarantee the excellent service and support you deserve and expect.

  • PROMPT INSTALLATION - If you are buying or renting a water cooler or coffee machine then we will deliver and install them anywhere within the mainland United Kingdom on a date and time agreed between us. If not, you have the possibility to cancel your contract. 

  • PRODUCT SATISFACTION - We bottle only the best quality and tasting water and supply leading coffee brands. However in the unlikely event that you are unsatisfied with your water or coffee quality (taste, colour, smell etc.) Eden Springs promises to respond quickly and rectify any issues you have  

  • EXCEPTIONAL HYGIENE - Following EU guidelines, Eden Springs will complete water cooler sanitisations as per your agreement with a minimum of 2 per year. If we do not, you have the possibility to cancel your contract

  • ONE-TIME DELIVERY - We will deliver your water and coffee within 7-10 working days from the agreed delivery date. If we do not, you can cancel your contract.
     
  • TECHNICAL SUPPORT - We will resolve the problem to your satisfaction within the time agreed between us. If we do not, you can cancel your contract. 

 

PRICE MATCH
PROMISE

We will not be beaten on price.

TRY IT
FOR 7 DAYS

Take time to enjoy the quality of our products & trial your favourite teas & coffees.

FREE
DELIVERY

Nationwide delivery with 16 depots and over 90 delivery trucks.

FREE
INSTALLATION

Expert installation from our professional vending technicians.

FREE
TRAINING

You'll get training from our coffee vending expert technicians.

NATIONAL INSTALLATION & DELIVERY

If you are renting a water cooler, mains-fed water cooler, or coffee machine then Eden’s qualified, friendly technicians will deliver and install them anywhere (within mainland UK) on a date and time agreed between us.

We also deliver your water or coffee nationwide on a schedule agreed with you, or within 7 - 10 days of your order. You can choose a customised schedule for your regular deliveries.

We have the largest office water and coffee delivery infrastructure in the UK with 135 delivery trucks and more than 1 million water cooler bottles in circulation at any one time. Our friendly, uniformed drivers provide friendly delivery of fresh mineral water and take away your empty bottles.

DEPOTS & LOCATIONS

 

Maintenance

Our route delivery managers routinely check and sanitise machines and any minor issues can be dealt with immediately on site. If something does go wrong with one of your machines, please contact us to see if the problem can be resolved by phone with our technicians. If your machine cannot be repaired, you will be provided with a free replacement.

Remember, service visits are free, included in your contract.

  1. Regular maintenance and sanitisation of your water coolers by our technical team is included in your contract.
  2. Bottled water coolers are sanitized inside and out, to the exacting standards of the BWCA, every 3 months and plumbed-in cooler every 6 months.
  3. In between service, additional sanitisations can be arranged with a quick call, or can be done by you with our easy-to-use sanitisation kit to keep the outside of your cooler in perfect condition.
  4. Learn more about cooler sanitisation

Regular maintenance of your coffee machines by our technical team is included in your contract.  Our high-quality coffee machines require very little maintenance and cleaning. Maintenance varies by machine but our technician will show you what to do on installation day to keep it working at its best.

CUSTOMER SERVICE TEAM

Customer Services

Our knowledgeable and friendly customer service team can answer all your questions about supplies, your account, invoices, or machines. If something goes wrong, we will diagnose the problem and help you to fix it quickly or arrange a service visit.

For help call us on 0844 800 3344 between 08:30 and 17:00 Monday to Friday.

TECHNICAL SUPPORT AND SERVICE TEAM

Our technical team will carry out regular servicing and sanitisation of your water coolers and coffee machines.  We have pour own fleet of technicians geographically located throughout the UK who can respond to you quickly and efficiently. Eden Springs technicians are subject to extensive in-house training and undergo certified training by the Watercoolers Europe Association.

If a site visit is needed, our technical team will typically respond within 5 business hours. The maximum time from call to site is 9 business hours. Over 96% of problems are fixed on the first visit and the average time between machine failures is 56 weeks.

For help call us on 0844 800 3344 between 08:30 and 17:00 Monday to Friday.