Servicing & Aftercare

Eden Springs drinking services address the needs of most companies and homes. Whether you run a small business, practice, gallery, or workshop, or manage multiple offices for a large international corporation, working with the national supplier saves you precious time and makes your customers' stay a more satisfying experience. With the right solution in place, you can help lower costs whilst raising motivation and productivity.

We are proud to offer a flexible sanitisation, maintenance and repair service to ensure your water cooler and coffee machine remain in perfect condition. See below for more information about our service team and aftercare services.

SERVICE TEAM - 0800 804 8474

With over 20 years experience within the water & coffee industry, our dedicated customer service or service technician teams are here to answer any of your queries. Our Service Technicians undergo extensive training to ensure that whenever they visit a water cooler or coffee machine, they can locate and identify the fault and have the system up and running in the shortest time possible.

Do not hesitate to contact us.

CUSTOMER SERVICE TEAM - 0800 804 8474

Our customer service team is dedicated to providing a friendly and professional service, no matter what your enquiry or the size of your company. We are committed to responding to your enquiries quickly and will do everything we can to ensure your experience with Eden Springs is a great one.

We are also committed to providing a quality servicing, cleaning and repair schedule which gives you the peace of mind to know that your water cooler will continue to serve you without trouble over the coming months and years. But don't just take our word for it, why not see what our customers say.

SERVICE TECHNICIAN TEAM

We have a large number of technicians located throughout the (market) who can respond to your needs quickly and efficiently. Our technicians are subject to extensive inhouse training and undergo certified hygiene training by the WaterCooler Europe. In addition, external water cooler and coffee machine checks are made by our Route Sales Managers on every delivery and minor defects or issues will be dealt with immediately onsite.

WATER COOLER SANITISATION

A sanitisation of your bottled cooler is automatically scheduled and performed every quarter. In the case of Eden Plumbed-in Coolers, we schedule a filter change every six months. Regardless of the type of cooler you use, our technicians will thoroughly clean the cooler, inside and out, to the exacting standards of the BWCA. Service visits are available Monday to Friday.

 

WATER COOLER SANITISATION KITS

Eden offers a sanitisation kit to hygienically clean the outside contact points of the water cooler between our scheduled sanitisation and maintenance visits. These are not a replacement for the recommended Water Coolers Europe santisations, but are a great way to keep the cooler in perfect condition between visits. Give our customer services team a call to see what's inside each pack.

WATER COOLERS AFTER SALES SERVICE

In the unlikely event that your water cooler requires repair, our technicians will attempt to solve the issue on site in the first instance. If the cooler cannot be repaired onsite you will be provided with a free replacement until the original cooler is returned. We aim to complete repairs or exchanges within three working days.

 

COFFEE MACHINE AFTERSALES SERVICE

If your coffee machine is facing some issues, please contact us to see if the problem can be solved over the phone with our technicians. If the coffee machine cannot be repaired, you will be provided with a free replacement until the original is returned. We aim to complete exchanges within 48 hours.