Servicing, Cleaning & Repairs
We proud to offer a flexible sanitisation, maintenance and repair service to ensure your water cooler remains in perfect condition. See below for more information about our aftercare service or, if you're having trouble with your cooler and want quick answers to some common problems, see our
troubleshooting page.
Sanitisation
A sanitisation of your bottled cooler is automatically scheduled and performed every quarter. In the case of Eden Plumbed-in Coolers equipped with BRITA we schedule a filter change every six months. Regardless of the type of cooler you use, our technicians will thoroughly clean the cooler, inside and out, to the exacting standards of the BWCA. Service visits are available Monday to Friday.
Sanitisation of your water cooler >>>
SIP sanitisation
Eden Springs water coolers are now beginning to use SIP sanitisation technology, a high-tech solution that cleans your water cooler automatically using 'super-charged' ozone – it even turns off your cooler at night to save you energy and money!
Sanitisation Kits
Eden offers a
sanitisation kit to hygienically clean the outside contact points of the water cooler between our scheduled sanitisation and maintenance visits. These are not a replacement for the recommended BWCA / EPWDA santizations, but are a great way to keep the cooler in perfect condition between visits. Give our customer services team a call to see what's inside each pack.
Water Cooler Repairs
In the unlikely event that your water cooler requires repair, our technicians will attempt to repair it on site in the first instance. If the cooler cannot be repaired onsite you will be provided with a free replacement until the original cooler is returned. We aim to complete repairs or exchanges within 48 hours.
Service Team
We have a large number of technicians located throughout the UK who can respond to your cooler needs quickly and efficiently. Our technicians are subject to extensive inhouse training and undergo certified hygiene training by the BWCA and EPDWA. In addition, external cooler checks are made by our Route Sales Managers on every delivery and minor defects or issues will be dealt with immediately onsite.
