Water from Cold Tap is Warm
Check cooler is plugged in and switched on at the wall. If cooler has just been used extensively leave to re-chill for 15 minutes. Check with another electrical item that the electricity outlet works. If it works, change fuse on cooler plug. Check thermostat at back of cooler and adjust to reduce temperature.
Water appearing on the floor
Check to see if drip tray needs emptying. Remove the bottle from the cooler and mark as faulty. Check to see if bottle is leaking and/or cracked.The bottle will be replaced free of charge at the next delivery. Put fresh bottle on cooler.
No water flows from the taps
Replace the bottle, if empty. There may be an air blockage. Lift the bottle off the cooler and place back on. Perform this procedure 2 or 3 times. Ensure that there are cups positioned on the cup station and open both taps.
There is a plastic cap or sticker floating in the bottle
The self-sealing valve has come loose from the cap.There is no action required. The water has not been compromised. While the bottle is on the cooler it is still sealed within the probe mechanism. Do not lift the bottle until empty or the water will escape.
The protective sticker has been pushed inside the bottle. Remember to remove sticker.
Water from hot tap is not hot
Ensure the switch on the back of the cooler is turned on (switches only on selected coolers). The water tastes funny / odd Wait until the water has chilled/heated properly. If the cooler has been recently sanitised, there may be a difference in taste.This is not harmful - simply flush some water through the taps or wait a short while.
Cooler smells bad
Empty and clean the drip tray regularly to avoid odours.
Cooler is noisy
Some coolers will make a noise when heating or cooling. This is normal and will stop after a short while.
Where does Eden water come from?
Eden Springs uses water that is extracted from private springs that are dedicated to our use, and are environmentally protected.
What is characteristic about Eden water?
Although the characteristics may vary from one source to another, in general Eden water is characterized by its low mineral content, making it refreshing and suitable for consumption by people of all ages.
What are the production standards of Eden water?
Eden is subject to the most stringent quality standards at both national and international levels, including the NSF and World Health Organization's guidelines for drinking water. Our water is laboratory tested hourly and meets all government and industry standards for bottled water.
Is Eden member of any European organization that protects the quality standards?
Eden is a proud member of several industry organizations that ensure the highest quality standards: BWCA (British Water Cooler Association) EBWA (European Bottled Water Cooler Association) EPDWA (European Point of Use Drinking Water Association).
Can I use it for all purposes?
Eden water adheres to the quality standards of national and international and regulations, so is safe to use for all purposes: drinking, cooking, preparation of baby bottles, cosmetic and hygiene uses, etc.
How long can I store Eden water?
Eden bottles are hermetically sealed to preserve the quality of the water indefinitely. However for optimal freshness, we recommend the water be consumed within six months of bottling. The 'best before' date is displayed on the cap of every bottle.
How much water should my employees drink every day?
The average person expels 2.5 litres of water each day, through regular body functions such as perspiration, respiration, evaporation, urination, etc. This water needs to be replaced daily. A small portion of it may come from the food you eat or other beverages, but the healthiest form is pure water.
What is the difference between water from Eden water cooler and water from Eden Filter Systems?
Both methods provide a reliable source of water. Water from a water cooler is the same as that which is extracted and bottled at the source. Water from an Eden Filter System unit comes from the same source as your local tap water, which is then filtered by the Filter System.