Snow & Your Water Delivery

Posted in Bottled Water Coolers, Customer Services on by .

Update 19th Jan

Eden Springs are pleased to confirm that all water routes are now running as expected, back in all areas, following the recent adverse weather conditions. We thank you for your patience during this difficult period, and if you have any further queries regarding deliveries affected please contact your account manager.

Eden Springs wishes you a successful, healthy and hydrated 2010!

Update 13th Jan

Much progress has been made on getting back to normal but unfortunately the overnight snow is causing problems for the following areas:

  • Bristol
  • Cornwall & Devon
  • All home counties
  • Somerset
  • Kent
  • Surrey
  • Greater London.

Update:  8th Jan

You will no doubt be aware that many businesses are struggling with snow today.

Unfortunately we are no exception with some Eden staff struggling to get into work today and some lorries not being able to get out and about.

Inevitably this is going to result in some delays with delivering your water.  We ask for your patience and please be assured that we will do everything we can to get your water too you.

Those areas worst affected today are:

  • Scotland
    • Highlands
    • Borders
  • Cumbria
  • North East of England
  • North Yorkshire
  • North Wales
  • South West England – Bristol, Southcoast, Devon, Cornwall, Somerset.
  • M3 corridor – from Guildford/Bracknell to Southampton.
  • Dover, Folkstone, Brighton.

Thank you for your continued patience.

8 thoughts on “Snow & Your Water Delivery

  1. Tina Vaughan

    Please can you tell me approx when our next water delivery will be. We have not had the delivery we were promised before Christmas, so now have no water left.
    account 01-08-732243, Bedford Telephone Exchange MK40 1BA

  2. admin

    Hi Tina,

    I have spoken to the relevant department and they will be in contact with you today to deal with your enquiry.

  3. Sharon Brady

    HI Tina,

    Thanks for your message.

    I have called and left a voice message today with regards to the above.

    we have tried to deliver but have been unsuccesful due to access issue. Our distirbution team have advised that we will be there again on the 13.01.10. If you can arrange for someone to be there.

    If you have any other questions or concern please contact me directly on customercare@uk.edensprings.com

    Kind Regards
    Sharon

  4. Tina Vaughan

    I am sorry to hear that. We have a doorkeeper on site from 8am until 6pm at the moment. if it is an issue tomorrow, please arrange for your driver to contact me on 01234 274800 or 274334.

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