Posted in Customer Services on .
My name is Damien Higgins and I am the Marketing Manager for Eden UK. I would like to take this opportunity to welcome you to the brand new Eden UK blog site. I strongly believe that this new initiative will provide a more informal, user-friendly channel for communicating with our customers and indeed all company stakeholders.
There are several reasons why we have decided to introduce an Eden blog:
- Firstly, we want to give our customers the opportunity to get to know the “real people” behind Eden UK. I believe we have one of the most passionate, caring and professional workforces in the industry and I want our customers to see this for themselves. In the coming months, we will have many and varied contributions from our employees and a monthly “day in the life of” article, giving our customers a window into all the processes that go into delivering your Eden water.
- Secondly, I view the blog as a platform through which we can keep our customers updated in real-time, as it happens! This can be anything from the latest health news on the benefits of water and hydration, to new products to events and charities which Eden UK supports throughout the year.
At Eden, we are focused on identifying and meeting the ever-changing needs and demand of our customers. As such, I envisage our new blog site as a fast and effective feedback platform where our customers can let us know how they feel about a certain part of the business, be it our products, our staff, our billing or our overall service. Our approach to any feedback will be honest, timely and up-front so that there is complete visibility and transparency.
Our brand promise to every one of our customers is that we are “your source of well-being at work”, and as such, we plan for some major developments in this area in 2010. In my opinion, the new blog site will be the perfect platform for sharing information, research and tips revolved around well-being in the workplace. We will regularly be posting articles, opinions, and advice on everything from exercise, nutrition to relaxation and mental health and we very much look forward to your posts and comments.
Please let us know what you would like to see on the blog.