Category Archives: Customer Services

Find the latest news and assistance for Eden Springs customers, deliveries and our range of water cooler products.

Eden Springs call center survey – take part!

Posted in Customer Services on by .

Telephone

Our customer service team is committed to providing you with a courteous, welcoming and professional service, whether you enquiry is a quick question or a complicated query.

If  you have recently talked to a representative of the Eden Springs customer services department by phone, we would greatly appreciate your assistance in completing a very short survey to let us know about your experience and how we are performing:

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TelephoneFour question customer services survey

Complete our Eden Springs customer services call survey

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    We’d like to thank you sincerely for your participation that will help us continue to provide a great service to all our customers.

    Water delivery changes and improvements

    Posted in Customer Services, Water Delivery on by .

    Eden Springs are optimising all our water delivery routes across the UK to:

    • Reduce the total CO2 emissions of the company
    • Improve the level of service to you
    • Integrate the new and valued customers from Hydropure, the business recently incorporated into Eden Springs.

    Where possible, this rerouting should also help to improve the efficiency of our delivery operations.

    As a result of these changes you may experience a change to your current Eden Springs delivery schedule, with the frequency of your deliveries amended if this is appropriate for your current and previous water usage. If you are affected, your delivery will either:

    1. Remain on the same delivery frequency as previously (weekly, fortnightly or monthly), but the actual day of delivery may change e.g. your regular delivery day may change from a Monday to a Thursday.
    2. Change, with the frequency of your water deliveries changing from weekly to fortnightly, fortnightly to monthly, or monthly to every eight weeks.

    If there is any substantial change to your delivery frequencies you should have been contacted by your Route Sales Manager to ensure you remain sufficiently stocked with refreshing Eden Springs water.

    We’d like to thank you for your continued business with Eden Springs, and hope you continue to stay hydrated in 2010!

    New Eden Springs Invoice Layout

    Posted in Customer Services on by .

    invoices explained

    Eden UK customers should have recently received notification that we will be moving to a new invoice layout. Some of our customers have requested a copy of these details, so we are delighted to provide the Eden Springs Invoice Explained.

    The main focus has been redesigning the invoice so that it is easier to understand. Your invoice now includes a new-look summary sheet that provides all the charges you have been invoiced for, and the layout has also changed to provide a clear breakdown of the charges associated with each delivery location. On the last page of the invoice you will find helpful information and contact details, although please always remember to quote your Eden account number when contacting us.

    If you require further information on the new invoicing layout please call us on 0844 800 33 44.

    Further to last month’s communication that Eden UK will be moving
    to a new operating system, we would like to take this opportunity to
    explain the new invoice layout to all of our customers.
    The main focus has been redesigning the invoice so that it is easier to
    understand. Your invoice now includes a new look summary sheet which
    provides all the charges you have been invoiced for and the layout has also
    changed to provide a clear breakdown of the charges associated with each
    delivery location.
    On the last page of the invoice you will find helpful information and contact
    details – please always remember to quote your Eden account number
    when contacting us.
    You can call us on 0844 800 33 44 or visit wwww.edensprings.co.uk

    Welcoming Hydropure Water Cooler Customers to the Eden Stable

    Posted in Customer Services on by .

    Following the recent announcement of Eden Springs UK’s acquisition of the Hydropure water cooler business, we would like to extend a warm welcome to all Hydropure customers.

    A team within Eden is currently working with Hydropure to ensure that the transition will be seamless.  We expect that full integration will be completed in the second quarter of the year.  In the meantime, if you are a Hydropure customer, please continue to work with your current customer service team.

    Press release: Eden Springs Acquires Hydropure (pdf)

    Snow & Your Water Delivery

    Posted in Bottled Water Coolers, Customer Services on by .

    Update 19th Jan

    Eden Springs are pleased to confirm that all water routes are now running as expected, back in all areas, following the recent adverse weather conditions. We thank you for your patience during this difficult period, and if you have any further queries regarding deliveries affected please contact your account manager.

    Eden Springs wishes you a successful, healthy and hydrated 2010!

    Update 13th Jan

    Much progress has been made on getting back to normal but unfortunately the overnight snow is causing problems for the following areas:

    • Bristol
    • Cornwall & Devon
    • All home counties
    • Somerset
    • Kent
    • Surrey
    • Greater London.

    Update:  8th Jan

    You will no doubt be aware that many businesses are struggling with snow today.

    Unfortunately we are no exception with some Eden staff struggling to get into work today and some lorries not being able to get out and about.

    Inevitably this is going to result in some delays with delivering your water.  We ask for your patience and please be assured that we will do everything we can to get your water too you.

    Those areas worst affected today are:

    • Scotland
      • Highlands
      • Borders
    • Cumbria
    • North East of England
    • North Yorkshire
    • North Wales
    • South West England – Bristol, Southcoast, Devon, Cornwall, Somerset.
    • M3 corridor – from Guildford/Bracknell to Southampton.
    • Dover, Folkstone, Brighton.

    Thank you for your continued patience.

    Hello and Welcome to the New Eden Springs Blog

    Posted in Customer Services on by .

    My name is Damien Higgins and I am the Marketing Manager for Eden UK.  I would like to take this opportunity to welcome you to the brand new Eden UK blog site.  I strongly believe that this new initiative will provide a more informal, user-friendly channel for communicating with our customers and indeed all company stakeholders.

    There are several reasons why we have decided to introduce an Eden blog:

    • Firstly, we want to give our customers the opportunity to get to know the “real people” behind Eden UK.  I believe we have one of the most passionate, caring and professional workforces in the industry and I want our customers to see this for themselves.  In the coming months, we will have many and varied contributions from our employees and a monthly “day in the life of” article, giving our customers a window into all the processes that go into delivering your Eden water.
    • Secondly, I view the blog as a platform through which we can keep our customers updated in real-time, as it happens! This can be anything from the latest health news on the benefits of water and hydration, to new products to events and charities which Eden UK supports throughout the year.

    At Eden, we are focused on identifying and meeting the ever-changing needs and demand of our customers. As such, I envisage our new blog site as a fast and effective feedback platform where our customers can let us know how they feel about a certain part of the business, be it our products, our staff, our billing or our overall service. Our approach to any feedback will be honest, timely and up-front so that there is complete visibility and transparency.

    Our brand promise to every one of our customers is that we are “your source of well-being at work”, and as such, we plan for some major developments in this area in 2010. In my opinion, the new blog site will be the perfect platform for sharing information, research and tips revolved around well-being in the workplace. We will regularly be posting articles, opinions, and advice on everything from exercise, nutrition to relaxation and mental health and we very much look forward to your posts and comments.

    Please let us know what you would like to see on the blog.