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Welcome to the Eden Springs "virtual water cooler", where you can get a look behind the scenes and leave us your comments.
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Monday 25th January, 2010 by Damien Higgins
Introducing the new Eden ‘Bodyguard’, a free computer desktop app that’s your personalised hydration reminder!
We all know that drinking enough water throughout the day is essential, and in the flow of our daily work lives it can be difficult to remember to take a break and fill a cup of water. The Eden Bodyguard will calculate your optimal time between breaks according to your personal details, such as age, weight and number of working hours.
Improves your productivity and comfort
Taking breaks has been shown to improve productivity, and studies have also shown that computerised reminders are effective in helping alleviate both physical discomfort and musculoskeletal disorders common among computer workers.
Download Eden Bodyguard now
Download the free Eden Bodyguard hydration reminder
Minimum requirements:
Operating System: Win XP, Vista, Win 2000.
Minimum screen resolution: 800×600 (using normal font size and DPI), or higher
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Monday 18th January, 2010 by Damien Higgins
Eden UK customers should have recently received notification that we will be moving to a new invoice layout. Some of our customers have requested a copy of these details, so we are delighted to provide the Eden Springs Invoice Explained.
The main focus has been redesigning the invoice so that it is easier to understand. Your invoice now includes a new-look summary sheet that provides all the charges you have been invoiced for, and the layout has also changed to provide a clear breakdown of the charges associated with each delivery location. On the last page of the invoice you will find helpful information and contact details, although please always remember to quote your Eden account number when contacting us.
If you require further information on the new invoicing layout please call us on 0844 800 33 44.
Further to last month’s communication that Eden UK will be moving
to a new operating system, we would like to take this opportunity to
explain the new invoice layout to all of our customers.
The main focus has been redesigning the invoice so that it is easier to
understand. Your invoice now includes a new look summary sheet which
provides all the charges you have been invoiced for and the layout has also
changed to provide a clear breakdown of the charges associated with each
delivery location.
On the last page of the invoice you will find helpful information and contact
details – please always remember to quote your Eden account number
when contacting us.
You can call us on 0844 800 33 44 or visit wwww.edensprings.co.uk
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Friday 15th January, 2010 by Damien Higgins
Following the recent announcement of Eden Springs UK’s acquisition of the Hydropure water cooler business, we would like to extend a warm welcome to all Hydropure customers.
A team within Eden is currently working with Hydropure to ensure that the transition will be seamless. We expect that full integration will be completed in the second quarter of the year. In the meantime, if you are a Hydropure customer, please continue to work with your current customer service team.
Press release: Eden Springs Acquires Hydropure (pdf)
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Wednesday 6th January, 2010 by Damien Higgins
Update 19th Jan
Eden Springs are pleased to confirm that all water routes are now running as expected, back in all areas, following the recent adverse weather conditions. We thank you for your patience during this difficult period, and if you have any further queries regarding deliveries affected please contact your account manager.
Eden Springs wishes you a successful, healthy and hydrated 2010!
Update 13th Jan
Much progress has been made on getting back to normal but unfortunately the overnight snow is causing problems for the following areas:
- Bristol
- Cornwall & Devon
- All home counties
- Somerset
- Kent
- Surrey
- Greater London.
Update: 8th Jan
You will no doubt be aware that many businesses are struggling with snow today.
Unfortunately we are no exception with some Eden staff struggling to get into work today and some lorries not being able to get out and about.
Inevitably this is going to result in some delays with delivering your water. We ask for your patience and please be assured that we will do everything we can to get your water too you.
Those areas worst affected today are:
- Scotland
- Cumbria
- North East of England
- North Yorkshire
- North Wales
- South West England – Bristol, Southcoast, Devon, Cornwall, Somerset.
- M3 corridor – from Guildford/Bracknell to Southampton.
- Dover, Folkstone, Brighton.
Thank you for your continued patience.
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Tuesday 5th January, 2010 by Damien Higgins
My name is Damien Higgins and I am the Marketing Manager for Eden UK. I would like to take this opportunity to welcome you to the brand new Eden UK blog site. I strongly believe that this new initiative will provide a more informal, user-friendly channel for communicating with our customers and indeed all company stakeholders.
There are several reasons why we have decided to introduce an Eden blog:
- Firstly, we want to give our customers the opportunity to get to know the “real people” behind Eden UK. I believe we have one of the most passionate, caring and professional workforces in the industry and I want our customers to see this for themselves. In the coming months, we will have many and varied contributions from our employees and a monthly “day in the life of” article, giving our customers a window into all the processes that go into delivering your Eden water.
- Secondly, I view the blog as a platform through which we can keep our customers updated in real-time, as it happens! This can be anything from the latest health news on the benefits of water and hydration, to new products to events and charities which Eden UK supports throughout the year.
At Eden, we are focused on identifying and meeting the ever-changing needs and demand of our customers. As such, I envisage our new blog site as a fast and effective feedback platform where our customers can let us know how they feel about a certain part of the business, be it our products, our staff, our billing or our overall service. Our approach to any feedback will be honest, timely and up-front so that there is complete visibility and transparency.
Our brand promise to every one of our customers is that we are “your source of well-being at work”, and as such, we plan for some major developments in this area in 2010. In my opinion, the new blog site will be the perfect platform for sharing information, research and tips revolved around well-being in the workplace. We will regularly be posting articles, opinions, and advice on everything from exercise, nutrition to relaxation and mental health and we very much look forward to your posts and comments.
Please let us know what you would like to see on the blog.
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